Calix Inc.

Senior AIM & Business Operations Analyst

US-CA-Petaluma | US-CA-San Jose
Job ID
Program / Project Management
Position Type
Full Time


We at Calix wake up every day and think about one thing – the best way to connect the device-enabled subscriber and the cloud-enhanced Internet of Everything. It’s a noble cause, and one that we share with a finite group of communications service providers (CSPs) around the world whose networks and software define the broadband experience of subscribers everywhere. As the leading provider of innovative communications software, systems, and services to these CSPs, our role is to provide the vision, the insights, and the solutions to enable them to be the service provider of choice to their subscribers.


This formula has worked. As Calix Software Defined Access and Calix Cloud innovations and value-added services enable our customers to transform their businesses and be the winning CSPs of tomorrow, they reward us with double-digit growth and extraordinary loyalty. It’s a virtuous cycle, and as a half-billion dollar start-up, it’s one that is just getting started.


Do you share our passion and want to learn more? 


The Senior AIM & Business Process Analyst performs complex professional level business analyses to support executive management in evaluating, analyzing and improving business process and operating results. They conduct research, provide data, make recommendations, and implements solutions to achieve business operations, process goals and objectives. They analyze and practices effective communication strategies across departments and provide performance metrics/measures which will provide management with an actionable view of operational performance throughout solution life cycles.


The Senior AIM & Business Process Analyst will be responsible for ensuring business process operational performance by proactively monitoring, analyzing, reconciling, and reporting on processes and services. This is achieved through leveraging technical, business and financial skills to communicate requirements to all levels of stakeholders throughout the organization.  They provide interpretation and analysis of data for business management at regular intervals to guide strategic and tactical business decisions. They evaluate, refine and report on daily operational issues/successes, execute daily process/audit reviews and resolve outstanding issues in a timely manner. Providing business consultation to determine scope of projects and operational requirements to support business initiatives through the development of executive summaries and presentations.


In addition, the individual will also be expected to provide data analysis and reporting to ensure the Calix Agile Innovation Methodology (AIM) measures are used efficiently to develop and support products in a global Tier 1 environment.  These efforts are expected to improve operational effectiveness, rework current practices and processes to be simple and elegant, and ultimately improve the efficiency and revenue contribution.


  • Participate in business process modeling sessions, acting as a documentarian, co-facilitator, facilitator or subject matter expert in sketch sessions.
  • Participate in business process management group efforts to collect and analyze metrics and continually improve processes owned by the group
  • Support the business through identifying and driving process and system improvements that align with corporate strategies.
  • Critically evaluate information gathered from multiple sources, reconcile conflicts and decompose high-level information into details
  • Proficient with technology, including office applications, sales force automation, database systems, executing data imports, running exports, merging records, and running reports
  • Collaborate with developers and subject matter experts to establish the technical vision and analyze tradeoffs between usability and performance needs.
  • Develops, prepares, and analyzes complex reports for management review.
  • Analyzes actual results against plan and forecast and recommends interventions where appropriate.
  • Identifies opportunities for improvement in operational performance and notifies management of issues and problems requiring immediate attention.
  • Make presentations to various levels of management.
  • Works under limited supervision, using established procedures.
  • Advanced knowledge of automated systems in a production or operations environment.
  • Identify need for and develops analysis tools such as distribution and trending reports, scorecards, tables, executive summaries, spreadsheets, graphics, presentations, and flow charts, for implementation of new systems, processes, procedures, methodologies, policies or organizational changes.


  • Bachelor’s degree in Information Technology Management or related discipline or equivalent and 6 to 8 years of direct experience.
  • 2+ years experience - technical and/or process improvement and operations management.
  • Must have a thorough understanding of how to interpret business operational needs and translate them into application and operational requirements.
  • Ability to apply general organizational knowledge of the business and systems processes in problem analysis is required.
  • Experience between different business systems as well as working with integration tools.
  • Must have a solid understanding of application programming, database and system design.
  • Must possess strong analytical, organizational and product management skills.
  • Ability to communicate difficult sensitive information tactfully is required.
  • Must possess excellent verbal and written communication skills.
  • Ability to interact professionally with a diverse group, executives, leaders, and subject matter experts is required.
  • Demonstrates competency in gathering, consolidating and reporting data across several varying systems and format
  • Demonstrates a passion for learning and a willingness to build new skills
  • Must Possess knowledge of Lean Six Sigma tools and concepts as well as a knowledge of statistics.
  • Strong commitment to quality, attention to detail, and proven ability to meet deadlines
  • Experience with process improvement, continuous improvement, and agile
  • Able to think outside the box, is always on the watch for innovation, has an appreciation for what is possible
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