Calix Inc.

Associate IT Helpdesk Technician (contract)

US-CA-San Jose
Job ID
Information Technology
Position Type
Contract Full-Time


*** Bay area candidates only.  Relocation not available for this opportunity. Thanks! ***


We at Calix wake up every day and think about one thing – the best way to connect the device-enabled subscriber and the cloud-enhanced Internet of Everything. It’s a noble cause, and one that we share with a finite group of communications service providers (CSPs) around the world whose networks and software define the broadband experience of subscribers everywhere. As the leading provider of innovative communications software, systems, and services to these CSPs, our role is to provide the vision, the insights, and the solutions to enable them to be the service provider of choice to their subscribers.


This formula has worked. As Calix Software Defined Access and Calix Cloud innovations and value-added services enable our customers to transform their businesses and be the winning CSPs of tomorrow, they reward us with double-digit growth and extraordinary loyalty. It’s a virtuous cycle, and as a half-billion dollar start-up, it’s one that is just getting started.


Do you share our passion and want to learn more? 


  • Assist in developing and improving processes and procedures
  • Partner in creating upgrade and migration strategies as new technologies are deployed to users.
  • Work independently
  • Assign and work trouble tickets in a work queue
  • Remote support of users and systems
  • Troubleshoot end user device issues and software problems
  • Process new hire setup requests
  • Interface with employees at all levels
  • Manage and track fixed assets
  • Document current processes
  • Handle a variety of internal IT tasks as well as customer support requests.


  • 2 year college degree with IT related focus. Similar work experience and/or undergrad IT classes would be considered too.
  • Installing and troubleshoot Microsoft desktop software and Microsoft Windows operating system
  • Guiding users in the best use of Microsoft desktop products and other desktop software packages
  • Analyzing a situation and prioritizing the criticality of the issue
  • TCP/IP Networking
  • Windows Printing, Security, and Active Directory
  • MAC and Linux skills a plus
  • Strong customer service and organizational skills
  • Excellent written and verbal communication




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