We at Calix wake up every day and think about one thing – the best way to connect the device-enabled subscriber and the cloud-enhanced Internet of Everything. It’s a noble cause, and one that we share with a finite group of communications service providers (CSPs) around the world whose networks and software define the broadband experience of subscribers everywhere. As the leading provider of innovative communications software, systems, and services to these CSPs, our role is to provide the vision, the insights, and the solutions to enable them to be the service provider of choice to their subscribers.
This formula has worked. As Calix Software Defined Access and Calix Cloud innovations and value-added services enable our customers to transform their businesses and be the winning CSPs of tomorrow, they reward us with double-digit growth and extraordinary loyalty. It’s a virtuous cycle, and as a half-billion dollar start-up, it’s one that is just getting started.
Do you share our passion and want to learn more?
The VP, Customer Support and Managed Services Operations will report to the Senior Vice President of Services and have full responsibility for leading our Customer Support and Managed Services Operations. This critical role is a member of our Services leadership team and has responsibility for recruiting and developing senior innovative and high results oriented level leaders who manage the Field Service, Product Serviceability, Warranty & Retrofit, and Customer Service Lab teams. This leader also needs to bring experience in developing and managing high value Managed Services offerings and operations into new profit streams. S/he represents Calix on high profile escalations and has primary responsibility for customer satisfaction and major incident management. Lastly, we expect this leader to bring a level of energy and experience in relentless improvement, development of best practices and implementation of lean processes and quality execution.
By demonstrating exceptional leadership skills, a passion for customer service and a proven methodology for building a culture of continuous improvement, this is a prime opportunity for an experienced senior leader to make a significant impact on a dynamic, growing company with a large market opportunity.
Strategic and inspiring, engaging and collaborative, you're an inspirational leader with significant experience in a customer service operations environment. Along with the extensive experience that is captured on your resume, you will also be able to articulate how you created a vision and correlated into a repeatable successful operations with supporting enabling technology for the Customer Support and Managed Services Operations function and then successfully executed the strategy. Driven and engaging, you'll provide a culture of autonomy and empowerment, encouraging your team to work effectively and collaboratively to achieve results – for themselves and the business. You'll challenge conventional thinking, manage risk and influence stakeholders, seizing opportunities and making things happen. Above all, you'll show the commitment and skills to ensure we can respond to the needs of our customers.
Knowledge, Skills and Experience
Executing for Results:
Building Relationships and Using Influence:
What you will do
Bachelor's degree in business or technical field. Master’s degree preferred