Calix Inc.

Vendor Support Project Manager

Job ID
Professional Services
Position Type
Full Time


We at Calix wake up every day and think about one thing – the best way to connect the device-enabled subscriber and the cloud-enhanced Internet of Everything. It’s a noble cause, and one that we share with a finite group of communications service providers (CSPs) around the world whose networks and software define the broadband experience of subscribers everywhere.  As the leading provider of innovative communications software, systems, and services to these CSPs, our role is to provide the vision, the insights, and the solutions to enable them to be the service provider of choice to their subscribers.

This formula has worked. As Calix Software Defined Access and Calix Cloud innovations and value-added services enable our customers to transform their businesses and be the winning CSPs of tomorrow, they reward us with double-digit growth and extraordinary loyalty.  It’s a virtuous cycle, and as a half-billion-dollar start-up, it’s one that is just getting started. 

Do you share our passion and want to learn more?


  • Translate technical and business requirements to identify, evaluate and select vendors
  • Negotiate contract price and terms
  • Qualify potential vendors.  May consult functional team leads for technical advice
  • Establish and deliver supplier score cards to measure quality and customer satisfaction metrics
  • Interpret vendor performance data, trend results, and hold vendors accountable
  • Work with legal to seek relief where/when appropriate
  • Manage vendor qualification and selection process per TL9000 requirements; ensure compliance of Vendor Management system to TL9000 Requirements
  • Ability to work effectively cross functionally
  • Manage the update and execution of contracts amendments and pricing
    • Including but limited to NDAs, SOWs, MSAs, COIs
  • Keep Sharepoint lists and filing up to date
  • Create and maintain vendor database and vendor specific reports
  • Administrate Vendor Portal, working with Business system team to manage access and permissions
  • Manage Scorecard sessions with vendors, as required
  • Track and input data for vendor information like COIs


  • 5+ years of experience in the telecom industry, contract management &/or vendor management
  • Strong leadership skills; ability to work with suppliers to meet company objectives
  • Excellent analysis, problem-solving, organization and negotiation skills
  • Ability to implement processes resulting in satisfactory audit practices (particularly with TL9000 standard)
  • Experience with telecommunications service providers
  • Proven history of excellent follow-through skills
  • Excellent written and verbal communication skills
  • Proficient use of MS Project, Word and Excel
  • Oracle AP experience a plus!
  • Travel estimate 25%



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