Calix Inc.

Sr. Services Offer Manager

US-TX-Richardson | US-MN-Minneapolis
Job ID
4217
Category
Professional Services
Position Type
Full Time

Overview

We at Calix wake up every day and think about one thing – the best way to connect the device-enabled subscriber and the cloud-enhanced Internet of Everything. It’s a noble cause, and one that we share with a finite group of communications service providers (CSPs) around the world whose networks and software define the broadband experience of subscribers everywhere. As the leading provider of innovative communications software, systems, and services to these CSPs, our role is to provide the vision, the insights, and the solutions to enable them to be the service provider of choice to their subscribers.

 

This formula has worked. As Calix Software Defined Access and Calix Cloud innovations and value-added services enable our customers to transform their businesses and be the winning CSPs of tomorrow, they reward us with double-digit growth and extraordinary loyalty. It’s a virtuous cycle, and as a half-billion dollar start-up, it’s one that is just getting started.

 

Do you share our passion and want to learn more? 

 

Purpose:

Develop new services offers to enable our customers to exceed their business objectives by leveraging Calix solutions, such as Calix Cloud, AXOS (The worlds first True Software Defined Access Architecture), and other Managed Services.  We are looking for a strong leader to define and develop services offers that will accelerate adoption of Calix solutions. 

Responsibilities

  • The Services Offer Manager has responsibility for: market research; offering definition via creation of market requirements; business cases, pricing and market positioning; roadmap and lifecycle strategies; interface with field team and customers
  • Understand the market and customer requirements as well as competitive offerings.
  • Be the liaison between development teams, service organizations, finance and sales teams.
  • Build collaborative teams and drive issues to completion
  • Understand and communicate trade-offs decisions when faced with alternatives
  • Drive the creation of the gotomarket collateral material: training presentations, sales messages and strategies, proposal material, etc
  • Address issues and requests from field organizations as needed.
  • Prioritize based on risk impact and customer need
  • Define requirements for a wide variety of business environments
  • Collect and analyze sales, revenue, and direct costs for services and recommend actions based on the data
  • Create and update service ordering guides and marketing material in parallel with engineering developing and testing new services or add functionality to existing services
  • Coordinate demonstrations of services to aid field team sales opportunities
  • Collect and act upon voice of customer information, build roadmap of new capabilities and proposed timeline for release to the market.
  • Provide overall oversight for strategic customer engagements/ programs that have large revenue potential and/or service level agreements

Qualifications

  • A minimum of a Bachelor's degree and 5 years of relevant experience or a Master's degree and 3 years of relevant experience is required. Degree in Business, Technology, Finance or related area is preferred. Experience will be considered in lieu of degree
    • Relevant experience includes experience such as (but not limited to): Product Manager, Offer Manager, XAAS, Technology as a Service
  • Excellent written and verbal communication skills, including ability to present and lead discussions from the executive to the developer level
  • Analytical thinker and a desire for learning that will support sustainable career growth
  • Previous experience successfully creating services offers to bring to market
  • Experience in developing XaaS business models is a plus
  • Familiarity with the Calix product portfolio or similar telecom technologies a plus, including FTTx, xDSL, IP, voice, etc
  • Comfortable building detailed ROI models
  • Ability and desire to work in a fast paced environment
  • Excellent analysis, problem-solving and organization skills
  • Resourceful disposition, able to work independently
  • Must have strong MS Office skills, including Excel and Powerpoint

 

 

This role reports to the VP of Services Strategy

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