Calix Inc.

Systems Engineer - Customer Service

US-CA-San Jose | US-CA-Petaluma
Job ID
4220
Category
Customer Service
Position Type
Full Time

Overview

We at Calix wake up every day and think about one thing – the best way to connect the device-enabled subscriber and the cloud-enhanced Internet of Everything. It’s a noble cause, and one that we share with a finite group of communications service providers (CSPs) around the world whose networks and software define the broadband experience of subscribers everywhere. As the leading provider of innovative communications software, systems, and services to these CSPs, our role is to provide the vision, the insights, and the solutions to enable them to be the service provider of choice to their subscribers.

 

This formula has worked. As Calix Software Defined Access and Calix Cloud innovations and value-added services enable our customers to transform their businesses and be the winning CSPs of tomorrow, they reward us with double-digit growth and extraordinary loyalty. It’s a virtuous cycle, and as a half-billion dollar start-up, it’s one that is just getting started.

 

Do you share our passion and want to learn more?

Responsibilities

This position will provide technical support via the telephone, web or at the customer site. · The candidate must be able to work independently in solving customer technical product issues and answering product configuration questions. · The candidate will recreate and simulate customer issues in the CS lab or on-site, develop solutions for problems, verify new system software and hardware in the CS lab as well as customer sites and test/verify 3rd party equipment for use with Calix Network’s products. · The ideal candidate must be able to excel in a fast-paced environment, to manage multiple customer issues/projects simultaneously, provide quick responses and meet aggressive deadlines. · We are seeking an extremely self-motivated, autonomous individual with a proven track record in providing a high level of technical support.

Qualifications

Excellent oral & written communications skills · Strong interpersonal skills are crucial · Experience with L2/L3 protocols, routers, aggregators, switches, bridges, WiFI, linux, cloud, CPEs ·  Strong troubleshooting skills · Strong technical account management, customer service and project management skills · Strong initiative is a key success factor for this role · BS/MS EE, CS, or equivalent with four years or more technical support experience in data networks

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