*** Role based in Orlando, Florida ***
We at Calix wake up every day and think about one thing – the best way to connect the device-enabled subscriber and the cloud-enhanced Internet of Everything. It’s a noble cause, and one that we share with a finite group of communications service providers (CSPs) around the world whose networks and software define the broadband experience of subscribers everywhere. As the leading provider of innovative communications software, systems, and services to these CSPs, our role is to provide the vision, the insights, and the solutions to enable them to be the service provider of choice to their subscribers.
This formula has worked. As Calix Software Defined Access and Calix Cloud innovations and value-added services enable our customers to transform their businesses and be the winning CSPs of tomorrow, they reward us with double-digit growth and extraordinary loyalty. It’s a virtuous cycle, and as a half-billion dollar start-up, it’s one that is just getting started.
Do you share our passion and want to learn more?
This position will be responsible for managing the support of a strategic customer account and coordinating initiatives such as the roll out of new products or solutions or to manage sensitive account issues. Collaborate with all levels within this strategic account to understand their business objectives, resolve issues in a timely manner and ultimately ensure the customer is satisfied with the overall support provided by Calix. This position will be responsible for driving customer initiatives within the Calix extended teams to ensure proper focus and accountability are delivered.
Our hire will begin as an individual contributor reporting to the VP of Customer Service and possibly evolve over time to manage multiple individuals performing the same role across several strategic accounts!!!