Calix Inc.

Helpdesk Intern

US-CA-San Jose
Job ID
4291
Category
Information Technology
Position Type
Internship Full-Time

Overview

*** Bay area candidates only.  Relocation not available for this opportunity. Thanks! ***

 

We at Calix wake up every day and think about one thing – the best way to connect the device-enabled subscriber and the cloud-enhanced Internet of Everything. It’s a noble cause, and one that we share with a finite group of communications service providers (CSPs) around the world whose networks and software define the broadband experience of subscribers everywhere. As the leading provider of innovative communications software, systems, and services to these CSPs, our role is to provide the vision, the insights, and the solutions to enable them to be the service provider of choice to their subscribers.

 

This formula has worked. As Calix Software Defined Access and Calix Cloud innovations and value-added services enable our customers to transform their businesses and be the winning CSPs of tomorrow, they reward us with double-digit growth and extraordinary loyalty. It’s a virtuous cycle, and as a half-billion dollar start-up, it’s one that is just getting started.

 

Do you share our passion and want to learn more? 

Responsibilities

  • Assist in developing and improving processes and procedures
  • Partner in creating upgrade and migration strategies as new technologies are deployed to users.
  • Work independently
  • Assign and work trouble tickets in a work queue
  • Remote support of users and systems
  • Troubleshoot end user device issues and software problems
  • Process new hire setup requests
  • Interface with employees at all levels
  • Manage and track fixed assets
  • Document current processes
  • Handle a variety of internal IT tasks as well as customer support requests.
  • Install and troubleshoot Microsoft desktop software and Microsoft Windows operating system
  • Guide users in the best use of Microsoft desktop products and other desktop software packages
  • Analyze situations and prioritize the criticality of the issues

Qualifications

  • Must be current student or recent college graduate, degree in IT related field preferred
  • Strong customer service and organizational skills
  • Excellent written and verbal communication

Knowledge of the following a plus:

  • TCP/IP Networking
  • Windows Printing, Security, and Active Directory
  • MAC and Linux skills

     

     

 

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